Refund Policy – Creed Snuggles

Last updated: October 20, 2026

At Creed Snuggles, we want you to be satisfied with your purchase. This Refund Policy explains our return, refund, and exchange process, including what to do if your order arrives damaged, defective, or incorrect.

1. Return Eligibility

You may request a return within 30 days of delivery, provided your purchase meets the eligibility requirements outlined in this policy.

To qualify for a standard return, items must be unused, in their original condition, and returned with their original packaging and included accessories.

Please contact us before sending any item back. Unauthorized returns may experience processing delays.

Nothing in this policy limits any consumer rights that apply under applicable law.

2. How to Request a Return

To start a return, email us at skyboundsouls10@gmail.com with the following information:

• Your order number.

• The email address used when placing your order.

• The reason for your return.

• Photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and explain the next steps. Please wait for return instructions before shipping an item back.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. Please allow approximately 5–7 business days after approval for processing, although the time it takes for the funds to appear may depend on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact us for assistance.

Any refund required by applicable law will be handled in accordance with the applicable requirements.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or different from what you ordered.

Email skyboundsouls10@gmail.com with your order number, a description of the issue, and clear photos where appropriate.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

5. Exchanges

If you receive a damaged, defective, or incorrect item, contact us before attempting an exchange.

Exchanges are subject to product availability. If a replacement is unavailable, we will discuss the available options with you.

For size, color, or preference-related exchanges, please contact us to confirm eligibility and any applicable shipping arrangements.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by law. These may include:

• Personalized or custom-made products, except where required by law.

• Items that cannot safely be returned for hygiene or health reasons, where applicable.

• Products damaged through misuse, neglect, or unauthorized modification.

• Gift cards or other products expressly identified as non-returnable, where permitted by law.

This list does not exclude remedies for defective, damaged, misdescribed, or incorrectly supplied products where those remedies are required by law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at skyboundsouls10@gmail.com.

We cannot guarantee that a cancellation can be completed once an order has entered processing, production, or fulfillment.

If an order is canceled and a refund is due, the refund will be handled according to the circumstances and applicable law.

8. Return Shipping Costs

For standard returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs where permitted by law and where disclosed in accordance with applicable requirements.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping. We will explain the appropriate next steps.

Original shipping charges and any return shipping costs will be handled in accordance with our stated policies and applicable law.

9. Items Damaged Through Improper Use

Products should be used and cared for according to their supplied instructions.

Damage caused by misuse, neglect, unauthorized repairs, or failure to follow care instructions may affect eligibility for a voluntary return or warranty, where permitted by law.

This provision does not exclude any rights or remedies that apply to products that were defective or not as described when supplied.

10. Contact Us

If you have any questions about this Refund Policy, need help with a return, or want to check the status of a refund, please contact us.

Store Name: Creed Snuggles

Email: skyboundsouls10@gmail.com

Please include your order number and a brief explanation of your issue so we can assist you efficiently.

Thank you for shopping with Creed Snuggles. We appreciate your support and the opportunity to help resolve any concerns with your order.