Terms of Service – Creed Snuggles

Last updated: October 20, 2026

Welcome to Creed Snuggles! These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website or purchasing a product, you agree to these Terms. Please read them carefully before placing an order.

In these Terms, “we,” “us,” and “our” refer to Creed Snuggles, and “you” refers to the customer or website visitor.

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have the necessary consent from a parent or legal guardian where required.

You may be asked to provide your email address, billing information, payment details, and shipping address to use our services or purchase products. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activities conducted through your account. You may not sell, transfer, or assign your account to another person without our permission.

Section 2 – Our Products

We make reasonable efforts to display our products as accurately as possible. However, colors, textures, patterns, stitching, and other visual details may appear differently depending on your screen, device, and settings.

Product photographs, illustrations, and lifestyle images are intended to demonstrate the product. Minor variations in appearance may occur.

Please review each product description carefully before ordering, including any available information about sizing, materials, features, included accessories, and care instructions.

We do not guarantee that every product will meet individual preferences or expectations beyond the product specifications and applicable consumer rights.

Section 3 – Heated Functionality, Safety, and Care

If you purchase a heated robe or another product containing an electrical heating component, you agree to follow all instructions and safety information supplied with the product.

1. Power source: Use only a compatible power source that meets the product's stated specifications. A power bank or other accessory is not included unless expressly stated in the product listing.

2. Proper use: Operate the heating function and controller according to the supplied instructions. Turn the heating function off when it is not in use.

3. Damage: Do not use the product if its heating component, cable, controller, or fabric appears damaged, wet, or overheated.

4. Modifications: Do not modify, disassemble, or attempt unauthorized repairs to electrical components.

5. Cleaning: Disconnect and remove electrical components as instructed before cleaning. Never wash or immerse electrical components unless the manufacturer explicitly states that this is safe.

6. Misuse: Damage caused by improper use, unauthorized modifications, or failure to follow care instructions may not be covered by an applicable warranty or return policy, subject to your legal rights.

Always follow the manufacturer's instructions. Stop using the product if it behaves abnormally or shows signs of overheating.

Section 4 – Orders and Acceptance

When you place an order, you submit an offer to purchase the selected products. We reserve the right to accept or decline an order for legitimate reasons, subject to applicable law.

An order is not necessarily accepted until we confirm acceptance and successfully process payment. We may contact you if additional information is needed to process your order.

Please review your order carefully, including the selected product, size, color, quantity, and shipping address. Cancellation requests may not be possible after an order has entered processing or fulfillment.

If we cannot fulfill an order, we will make reasonable efforts to notify you and provide any refund required by law or our applicable policies.

Section 5 – Prices and Billing

Product prices, discounts, promotions, and shipping charges are displayed on our website and may change without notice. The price applicable to your order is the price shown at checkout when you place it, subject to applicable law.

You agree to provide accurate billing and payment information and authorize the applicable payment provider to process your transaction.

If a pricing or listing error occurs, we may contact you to resolve the issue or cancel the affected order where legally permitted. Any required refund will be handled in accordance with applicable law.

We do not control all fees that your bank, card issuer, or payment provider may charge.

Section 6 – Promotions and Discounts

Promotions, discount codes, and special offers may be subject to specific terms, including expiration dates, product exclusions, or minimum purchase requirements.

Unless expressly stated otherwise, promotions cannot be combined with other offers and have no cash value.

We reserve the right to correct promotional errors, prevent abuse, and modify or end a promotion where legally permitted. Any offer-specific conditions displayed at checkout or in the promotion will apply.

Section 7 – Shipping and Delivery

Shipping and delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Processing time is separate from shipping transit time. Delivery may be affected by carrier operations, weather, holidays, customs inspections, high order volumes, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. If you need to update an address, contact us as soon as possible at skyboundsouls10@gmail.com.

For further details, please review our Shipping Policy.

Section 8 – Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Refund Policy and applicable consumer protection laws.

Please review our Refund Policy before placing an order to understand eligibility requirements, time limits, and the steps for requesting assistance.

If a product arrives damaged, defective, or incorrect, contact us with your order number and a description of the issue. Photographs may be requested to help us assess the situation.

Nothing in these Terms removes any mandatory rights or remedies available to you under applicable law.

Section 9 – Product Availability

Product availability may change without notice. We do not guarantee that every product, color, size, or variant will remain available at all times.

We may limit purchase quantities, discontinue products, or restrict sales in certain regions where legally permitted.

If a product becomes unavailable after you place an order and we cannot fulfill it, we will contact you regarding the available options, including any refund required.

Section 10 – Accuracy of Website Information

We make reasonable efforts to ensure that product descriptions, prices, promotions, and other website information are accurate.

Occasionally, information may contain typographical errors, omissions, outdated details, or inaccuracies. We reserve the right to correct errors and update information where permitted by law.

We will not use this provision to remove rights you have already acquired under applicable consumer protection laws.

Section 11 – Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by other companies, including payment processors, shipping carriers, and website applications.

These third parties operate under their own terms and privacy policies. We are not responsible for the content or practices of independent third-party websites, except where applicable law provides otherwise.

Your use of third-party services is subject to the applicable provider's terms.

Section 12 – User Feedback and Submissions

If you submit reviews, suggestions, comments, photographs, or other content to us, you confirm that you have the right to share that material.

You agree not to submit unlawful, misleading, abusive, threatening, defamatory, or infringing content.

By submitting feedback, you grant us permission to use it for legitimate store-related purposes, such as improving our products and services or displaying a review, subject to applicable law and our Privacy Policy.

We will not represent a review as genuine customer feedback if it is not genuine.

Section 13 – Acceptable Use

You agree to use our website lawfully and responsibly.

You may not use our services to commit fraud, violate applicable laws, interfere with website security, introduce malicious software, collect personal information without authorization, or infringe the rights of others.

We may restrict access to our services if we reasonably believe that a user has violated these Terms, subject to applicable law.

Section 14 – Intellectual Property

The content on our website, including original text, graphics, logos, website design, and other materials owned by or licensed to Creed Snuggles, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our protected content without prior authorization, except where permitted by law.

Purchasing a product does not transfer ownership of any intellectual property associated with the product or our website.

Section 15 – Privacy and Personal Information

We collect and use personal information to operate our store, process orders, arrange delivery, provide customer support, and perform other disclosed business activities.

Our collection and handling of personal information are described in our Privacy Policy.

Payment information may be processed by third-party payment providers. We do not claim to control the independent privacy or security practices of those providers.

By using our website, you acknowledge that your information will be handled as described in our Privacy Policy and subject to applicable privacy laws.

Section 16 – Errors, Omissions, and Updates

Website content may occasionally contain errors or omissions relating to descriptions, prices, shipping charges, promotions, or product availability.

We reserve the right to correct errors, update information, and cancel affected orders where legally permitted.

Changes to website information will not override mandatory consumer rights or other obligations that apply to an existing transaction.

Section 17 – Disclaimer of Warranties

Our website and services are provided subject to the warranties and protections required by applicable law.

To the extent permitted by law, we do not guarantee uninterrupted or error-free website access, uninterrupted availability of every product, or that all website functions will always operate without technical issues.

Nothing in these Terms excludes warranties or guarantees that cannot legally be excluded or restricted.

Section 18 – Limitation of Liability

To the extent permitted by applicable law, Creed Snuggles will not be liable for indirect or consequential losses arising from the use of our website or services where such exclusions are legally permitted.

We are not responsible for losses caused by events outside our reasonable control, subject to any duties or consumer rights imposed by law.

Nothing in these Terms limits liability for matters that cannot legally be limited, including any applicable statutory consumer rights.

Section 19 – Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, and reasonable expenses arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This section does not require you to indemnify us for our own unlawful conduct or for matters where such an obligation is prohibited by law.

Section 20 – Suspension and Termination

We may suspend or restrict access to our website or services if reasonably necessary to address fraud, security risks, unlawful conduct, or serious violations of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Termination or suspension does not remove any rights or obligations relating to orders already placed, payments due, refunds owed, or claims that survive under applicable law.

Section 21 – Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Changes apply from the effective date stated in the updated Terms, subject to applicable law. Your continued use of our website after changes take effect indicates acceptance of the updated Terms where such acceptance is legally valid.

Section 22 – Governing Law

These Terms are governed by the laws applicable to the operation of our business, without disregarding any mandatory consumer protection laws that apply to you.

Where required by law, you may have the right to bring a claim in the courts or forums available in your place of residence.

Nothing in this section is intended to deprive consumers of protections that cannot legally be waived.

Section 23 – Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply where legally permitted.

These Terms, together with the policies referenced on our website, form the agreement governing your use of our services, subject to any mandatory legal requirements.

A failure to enforce a provision does not automatically waive our right to enforce it later.

Section 24 – Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by law.

Such circumstances may include natural disasters, severe weather, public emergencies, transportation interruptions, labor disputes, supplier disruptions, government actions, and widespread technical outages.

We will make reasonable efforts to address significant disruptions and fulfill our obligations as circumstances allow. This section does not eliminate any refund or other obligation imposed by applicable law.

Section 25 – Contact Information

If you have questions about these Terms of Service, an order, a product, or our store policies, please contact us.

Store Name: Creed Snuggles

Email: skyboundsouls10@gmail.com

Please include your order number, if applicable, and a brief description of your question so we can assist you more efficiently.

Thank you for choosing Creed Snuggles. We appreciate your business and support.